| rev:text
| - Western States was very awful to work with. It had given my husband and I so much pain and stress, that I would like to share our experience.
We had just recently purchased a house, when one month later, in the middle of Arizona June temperature, our A/C broke. We had already gotten a quote from another supplier, but called Western States to also come to our house and give us a quote for comparison. The salesman was very pushy. Even when we told him we needed to discuss in private about which supplier to go with, he said, "You're going someplace cooler to discuss? I can come with you. I'm not leaving here without a deal." This should have been a RED FLAG, but due to the very hot temperature inside and outside the house, and the feeling that we just wanted to have a cooled place, we said yes to him just so we could get our A/C faster. The salesman assured us that despite their busy summer season, they would be able to install our A/C on the next day. This was a Friday, so we thought we would get our A/C on Saturday.
Saturday came, and around 10 AM, the General Manager Tony called me, and regretfully told me that the company where they got the metal parts from were closed for the weekend, so that they would not be able to install our A/C until Monday. So from Friday to Monday in the midst of the Arizona summer heat, we would not be able to have ANY A/C. But he said that he would cover a certain amount for hotel rooms, because it is just not possible to stay inside a building without cooling at this time of the year.
Then Monday came around. We didn't receive any follow up call at all (despite being promised so), so we called at noon to see the progress, and the office told us that the parts company was backed up from the weekend orders, so that they would only be able to make our parts by end of the day on Monday.
Came Tuesday. Again, no one called us, but this time, we intercepted the workers that were supposed to install the A/C. They were already leaving, so when I stopped them, we were hoping that they would give good news. Wow - how NAIVE we were. They told us that they had measured our A/C incorrectly so the metal parts that they had would not be able to uphold the unit. Which meant that they had to go back to the parts company with the correct measurements. This was Tuesday! FOUR DAYS WITHOUT A/C in 100+ DEGREES temperature and our fate rested on incompetent workers who could not do their jobs correctly.
Finally on Wednesday, they installed our A/C in the morning, but did not communicate to us that we had to be home for this. So we had to wait some time for them to come back and activate the thermometer.
Unfortunately, that's not the end of it...
Remember the refund that the manager Tony promised us? It took him over ONE MONTH to "process" it and lots of phone calls to remind him (he only returned our phone calls when he felt like it and did not actually do what he said he would) because he didn't seem to care about his customers as soon as they signed the deal. Oh, and despite the contract that the we and the salesman signed, later on Western States charged us another $100 for crane services, even when the contract clearly stated that this would not be charged. Moreover, when we gave him the exact itemized amount that he needed to refund us along with a scan of the contract and hotel invoices, he still shorted us the full amount. Now, 3 months later, he still has NOT returned the full amount that he owes us.
In conclusion, SAVE YOURSELVES the stress and heartache from dealing with a company who only cares about getting your money but not about your well-being as a customer.
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