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  • Stay away from them! They give bad service especially if you have a home warranty policy. They collect the money and never fix the problem. The warranty company dispatched them to my house 5 times for the same problem, and each time it was a guessing part game. On one of the service calls, they never showed up, and on another, they sent a 75 year old retiree who used to work for Westinghouse. This senior citizen showed up at 630 at night and apologized and said that he ran out of gas. He unboxed the part for my refrigerator and said that he should of never been sent to this job by the owner Rocco because he had no clue on how to install the new heater and wiring harness. I felt bad for him and Helped out to the best of my ability. It was obvious that he was exhausted and he should of been at home because the job was just too much for him to handle. We finished the job up at 1015 pm and he told me that he felt the parts were not installed correctly and to call back tomorrow if the problem still exists. The next morning water was leaking inside of the refrigerator and I called perlas back for service. The owner, Rocco Perla answered and I explained to him what had happened. He was such an asshole and started to argue and shout at me. He said that I never reported a water problem before and the problem was new. The dumbass was told what happened during the service call last night and that the add on heater was causing the water problem because it was not installed correctly by his elderly service technician that admitted to me that he should have not been sent to do this job. Rocco started to shout at me and said that I was too much of a risk and that he was not sending one of his technicians out into a hostile environment and hung up on me. My wife immediately called Rocco back and he was shouting and insulting her. I got back on the phone and he hung up on me. The end result was that a new service company diagnosed the problem correctly and found a sealed system leak which was causing freezing inside the box. The add on heater was melting the ice causing the water leak. The warranty company decided not to fix and bought me a new refrigerator from Lowes. The bottom line is DO NOT deal with these derelicts. The owner is a jerk and other online reviews posted throughout the internet will support this review. Rocco will probably respond back blaming me like he did about others who made complaints against him. Perlas have incompetent service men including Rocco's son Matt that also collected the deductible and ran off. I know people in the community like to support local small businesses, but this company deserves to go under. They offer terrible customer service and the owner Rocco tries to be a tough bully over the phone and then hangs up on his customers. You will get a better deal from Lowes and you can purchase an extended warranty at a reasonable price knowing that you have additional coverage for 3 more years. Perlas appliance repair is a joke and a disgrace to others that are in this profession who take pride and try to resolve customers issues.
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