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| - I booked two "pet friendly" rooms online for the price that was listed online on their own website. The online pricing said one thing and the confirmation they sent me said the same. The deposit they took covered that cost on each so we all arrived under the belief we were booked in full. However, when we actually ARRIVED - They surprised me with additional fees on top of the standard "resort" and "taxes" - all of a sudden the price of the room was actually twice as much and there was a NON REFUNDABLE unreasonably high pet deposit. NO ONE charges a NON REFUNDABLE pet fee THAT high. Of course, we're already there and they have our car and luggage... so we cancel our plans because we didn't have enough money at that point and stay. But then more surprises... their "pet friendly" room is on the 22nd floor. The only spot to walk your dog is down the elevator, through the lobby, across the street on FAKE grass that they don't clean daily... so not only is it HOT on your pet's paws because there is no shade but it also promotes bacteria, which a lot of people just don't seem to understand with fake grass - you have to clean it daily. THEN, after posting my reviews, the hotel keeps writing me...trying to get me to believe that the fees and costs were actually there but I somehow didn't...what? See them? I'm 54. I actually graduated without wikipedia and google, so I know how to read. I didn't get "participation trophies". I competed for mine. I saw what they wanted me to see and was surprised when they had my car and luggage. STAY OUTSIDE of the strip with your dog at a more reasonably priced pet friendly room that lists all their fees up front. Additionally, their pet sitting services are soooo expensive and God only knows WHO you are getting.... no thank you. And I would warn Delano employees to stop commenting that the flaws in their online system are their customer's faults... your customers are not stupid. It's YOUR HOTEL's FLAWS - not your customers. I would have had A LOT MORE RESPECT for you had you said, "We checked this out and you are right. Our online system screwed up, has the incorrect room price for a pet friendly room, doesn't have the non-refundable dog fee, so we are going to change that... and we're also going to shade our dog area, clean it better or replace it with real grass. We didn't think how hot it was on their paws when we made the choice. We are sorry you had to cancel your plans because the additional costs pushed you over the edge, financially for that portion of your trip." But instead, you just continue to randomly contact me trying to tell me what I have has what? Invisible ink and I just don't have the right super cool invisible ink glasses to see the non existent unreasonably high non refundable dog fee and perhaps I was supposed to just KNOW the price of the pet friendly room listed was wrong? Please.
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