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  • Awesome camp gear, we love SAIL for our travel needs and backcountry camp needs but the customer service was disappointing... We were tent shopping, it was difficult to find a worker to assist us. Finally we found help. We saw a tent we liked and we were told we could have the floor model tent and it would be an extra 35% off at the cash register. We also purchased the water tube which clearly stated on the price tag that it was marked down to $59. There were no water tubes left so the worker went to the back of the store to get another one. The box had a $69 price on it, after asking about the same one for $59 on the shelf the work assured us it would ring up as $59 and not to worry. When we get to the cashier the price was $69 for the tube and the tent was not reduced the extra 35% we informed the worker at the cash register that the two items need to be adjusted. The cashier was a little short tempered with us, we felt as if we were taking up her time. She asked us if we wanted her to ask another worker to check the prices. We agreed and after being a little rude about it she called the workers to verify. We waited for a few minutes until they could find the right worker who initially told us not to worry in the first place, once he was located he informed the cashier that our items were in fact reduced. She rolled her eyes and told us that she would fix it all, again making us feel as if we were wasting her time again. She fixed the pricing and handed us our bags. Bad customer service!!!
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