Indeed this is one of the worst Sam's Club stores in Arizona. They are very rude and won't help you find what you are looking for, store is unorganized and usually you can never find help when you need it. The front entrance people will chase you down to see if you have card, even if you walk to customer service they will ask you if you have a card. They must of forgot you have to go thru a maze to get anywhere in the store and you have to show your card to pay. They need to get a clue very soon, Costco is much friendly!