Longest wait ever to return something from the catalogue. They had me "look around the store" while they were processing my return. When I returned, it still was not processed and they thought I had left the store! After they were the ones that told me to browse while they would complete the return! The return itself took the lady over 5 minutes. This is not waiting in line either. After my return I wanted to purchase something else and so they made me get in a different line again. In a line where someone was getting something monogrammed so another 5 minute wait with no one else in line. I will never return to shop here. Most frustrating retail experience ever.