Alright so when I called to confirm my reservation I was greeted by an extremely rude front desk person named Jeff. He was short with me, had a rude tone, and lacked any semblance of customer service. I almost cancelled my reservation right then. When I checked in Saturday I was greeted by Abby. Who was so sweet. She got to know me, gave me directions to my room, and was funny and kind. I only stayed one night for bachelorette festivities..the room.was beautiful, quiet, and well cleaned. The valet.was wonderful when I checked in at 12, young personable guy and we talked college football. Overall minus Jeff the customer service was exceptional. Would stay again!