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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Went to get an oil change and pulled into the parking spots just to the south of the service bays as I figured they would need to pull the vehicle into the bay for servicing. There are no signs and it never once occurred to me that I would need to pull into the car wash entrance to get an oil change. I walked past the car wash people and was asked if I needed help. Told them I needed an oil change and he said to go inside and they would help me. Got inside and saw a BJ's employee practically sitting in some girls lap talking across from the service counter. Stood at the counter for a couple minutes and a serviceman came in and asked me if I had been helped. I said no and he said that the guy across from us would help me. He tells me to go get my car and pull it into the carwash entrance. So I pull the car up and ask the carwash guy why he didn't tell me that in the beginning. He said I am just the auto glass specialist and didn't know. So the auto glass specialist takes all my info and here comes the guy that had ignored me from the beginning. I asked him why I needed to pull my car into the carwash entrance and he said because IT WAS EASIER FOR THE EMPLOYEES TO FILL OUT THE PAPERWORK!!! Unbelievable! I asked him what about what is easier for the customer? Asked why I didn't get a simple, "I will be right with you sir" and nothing, no apologies. It was raining, by the way, and he asked me if I needed a car wash. Total idiot. He then pulled my car back to the original spot that I had parked and there it sat. Meanwhile, inside, I see a gentleman talking to another serviceman and asking questions. The serviceman did not answer him and the gentleman had to ask him if he was able to speak. So then I go to look past the counter to see if my car had moved and a guy who acted like a manager asked if I needed something and I told him that my car was sitting in the same spot as when I first pulled up and that I had an issue with the first guy. He tried defending his guy's lack of customer service by saying his customer had a high dollar repair that he needed to resolve. Why can't he give me a simple acknowledgment I asked. Manager said that he would talk to him about it. Uh huh, right. I see my car finally move to a stall and 10 minutes later it is done. That is the fastest oil change, 18 point inspection, fluid top off I have EVER had. I really don't know if they even changed my oil. I think they just put a new sticker on. NEVER going back there for anything.
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