I've gone here several times. My first time was probably the best. I'm assuming the lady at the stand alone desk by the door is the owner. She is not very friendly and over time, rude. I haven't been back after asking for detail added and being refused. I always took my girl friend who also was unhappy with her striped nails. It seems that only one lady can do detail and isn't consistent. It seems rather basic to me to have all techs who can make a panda head or a snowman not just a boring flower or resin.