Ugh, I really wanted to keep liking this place but I feel the quality has really gone downhill since they first opened. No longer as yeasty and chewy as I remember.
To add to the annoyance, on my last 3 visits they were out of their everything bagels. Really? and it was hours before closing time, that's just not acceptable. That and waiting 15 minutes for 3 bagels w/ cream cheese. I've noticed the owner dude wasn't behind the counter at these visits so maybe he needs to take the reins again. I guess I'll just wait for my next visit to NYC for a decent bagel experience again.