Came here for the first time after hearing a lot of hype from others who have tried it in the Midwest. I had already read the mostly negative reviews, but decided to give it a shot anyways. First of all, service is great. The female employee who took our order graciously accepted our coupons and got our order correct. It wasn't busy, so we didn't have to wait long for our meal. The facilities were as dirty as you'd expect any burger diner joint to be.
Cheeseburgers: the bun is low quality, cold and dry. The steak patties were tasty enough but dripping with way too much grease and oil.
Parmesan herb fries: half of it was hard and burnt; maybe we should have just ordered regular?
Red velvet shakes: nothing special but not bad, and not many oreo pieces inside.
Overall, I am glad that we tried this place, but I have to say that we could have had a similar but better experience at a Freddy's. Maybe if we do visit again we'll try ordering some other items and see if our opinions change.