This is my second time to smash burger ever. I used the app to order because my husband was getting cafe rio next door and it was just easier. The first time I went, they messed up my order. It's frustrating that it's written out, word for word, and they still messed it up. Last time they gave me regular fries and when I mentioned that, the staff member didn't seem to care. I got the smash fries this time and they tasted almost the same as their regular fries. Very disappointing.
This time when I let them know that they were out of Dr Pepper, again, they didn't seem to care.
The food at Smashburger isn't half as good as in n out, and it cost nearly double.
Very disappointed with the lack of customer service. That part alone will make me not want to go back.