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  • My wife went into to pick up some chemicals that our pool need and was mistreated and harassed because she had the nerve to pay with a debit card for a very small purchase. Are you kidding me? I have spent hundreds of dollars at this store. I understand the costs businesses incur when running things as debit/credit, apparently B&L doesn't understand the cost they incur when mistreating customers. Do yourself a favor and and go to Perry's Pool and Pump. They knowledgeable as well and will treat you with a bit more respect. I am not willing to give my business to any store that mistreats their customers. *Update* The reason why debit was an issue was because it was such a small amount, not because it was a debit card. Stores pay a transaction fee and the fee was going to essentially cancel the actual payment made. My wife and I generally don't carry cash on us. The money a business would lose in this situation is more than offset by the purchases of mass chlorine, acid, and salt for our pool. *Important Update* Mike from B&L contacted me to try and set things straight and get to the bottom of what happened. That is a great indicator that they are trying to improve upon the customer service and are at least aware that in an age of social media, service needs to be top of mind for any business. That being said, I have no interest in going back. Once you mistreat my wife, it is game over. I hope others have a better experience.
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