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| - DO NOT USE SELF SERVICE FED EX COPIERS. WHEN THE MACHINE TIMES OUT, FED EX WILL STEAL YOUR MONEY. WHEN YOU DISPUTE THE CHARGE, THEY WILL FIGHT IT AND LIE TO YOUR BANK... AND THEN THE CHARGE WILL AGAIN BE TAKEN FROM YOUR BANK ACCOUNT AT THE WORST TIME... LIKE WHEN YOUR FATHER HAS JUST HAD A HEART ATTACK.
Fed Ex fought my case twice and told bold lies about giving me service that you did not was bad enough... But then my bank took money out of my account while I was visiting my dieing father in the hospital. You are pure evil and greed. I want nothing to do with your company again.
If I could give this office a negative rating, I would.
Fed Ex has been my company's official copy service for over three years. After this ROBBERY, I will do everything in my power to stop others from making the same terrible mistake that I did.
Charging customers for service that you failed to deliver is against the law. I will keep pursuing this case until I get my money back. Fed Ex, it's time to take accountability for your mistakes.
Here's my Fed Ex Office Print & Ship HORROR story:
I visited this location late at night. I needed to print some flyers. I typically go to the one on Thunderbird, but it was late at night and I needed copies for the trade show the following day.
The machine timed out halfway through my job and charged me for the whole order: $250 worth of copies. I only ended up with 27 flyers.
I immediately alerted the attendant, and they asked me not to print a receipt.
I explained the situation to the attendant. I was using the self service machine with my own paper. I programmed the machine to print out 200+ copies. Halfway through, it timed out, but still charged me for the full order.
The attendant explained that she did not have management authorization to issue a partial refund. She told me the only way she could do it, would be to refund the whole thing, and charge me again for the services I obtained. I explained that I could not have two orders go through on that account in one night, because the refund would not show up for 2-3 days. The attendant said she would call the manager at home.
The manager on the phone reiterated that the only way to rectify this situation would be to refund the whole order and recharge me a second time for the copies I obtained. The attendant gave me the phone. I explained that I did not have enough in my account to cover double charges, the manager laughed at me. He told me I was lucky I was getting any resolution after waking him up in bed. (not my choice!). I tried to explain that I needed a refund for the amount I was overcharged. He began laughing diabolically and said no. That's not how it works. The attendant on duty does not have that kind of authority.
Obviously by now I was pretty upset. I asked how the attendant had the authority to issue a full refund, and not a partial. The manager began that creepy laugh again and said he was losing his patience and hung up.
At this point, the attendant said she would not do ANYTHING to help us and said I should contact my bank. A clerk in the store told me to handle the matter with the bank. This was a frequent occurrence and it was the only real way to settle a dispute.
I left with my tail between my legs. I received 27 copies that I paid $250 for.
The next day, I filed a dispute with my bank. I asked for the overage amount to be refunded.
Several weeks went by, when I received a denial on my dispute. Fed Ex was fighting my claim! They told my bank that I received 27 copies and the order was valid. The report said that Fed Ex can not refund "services" that have been provided.
I returned to my bank and explained the situation. My bank manager agreed, this was a terrible error on both Chase and Fed Ex bank. He refiled the dispute with a request to issue a refund me for the copies I did not receive.
Several more weeks went by. Today, as I'm sitting here at the hospital watching my father die, I received an alert from my bank. Fed Ex fought the dispute once again, and denied my refund. My bank will be reversing the $250 temporary credit... Here, on the worst day ever, this $200 is going to be taken from my account, once again.
My heart is broken and I really don't want to have to deal with this yet again. Whatever Fed Ex and Chase are doing.... they have one. I don't have the emotionally capacity to fight this much more.
I will do everything in my power to share this awful story so that others will not go through what I have. I have since purchased my own printer and will NEVER EVER use Fed Ex for another service again. I plan on filing an Investigative Report with the media following this "review".
Shame on Fed Ex for being so greedy and unaccountable for their mistakes.
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