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  • First visit to this place was good, arranging for my loved one's cremation. They walked me through all the options - who knew there were so many. The consultant I worked with, Duayne H was not responsive after the initial consultation. He failed to respond to emails or phone calls, even when I asked for a reply. When trying to make arrangements to pick up the urn, which I had to coordinate with a special trip to Vegas, I left messages on his voice mail and sent emails, none of which were returned. The staff said "he is with a family" as if that was a permanent excuse. I ended up being able to reach another consultant, Lori, who was very helpful and agreed to stay to meet with me after hours. Customer service by Duane certainly was far less than I expected, especially for the cost. Lori was very good though.
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