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| - By leaps and bounds this was the worst experience of my 5 days in Vegas. I consider myself a somewhat optimistic person, but I am at a complete loss for positive things to say about this place. I went here at brunch/lunch time to grab a quick bite before heading back to a conference, and I now wish I would've made the walk to McDonalds so I would've had some quality food and service - you heard right, McDs is quality compared to this junk.
My friends both ordered omelettes and I went with a chicken sandwich that involved avocados. The food wouldn't have even been all that bad if they wouldn't have... A) taken 25 minutes to deliver the goods, B) forgotten to tell us that they messed up our order and needed a few extra minutes, C) neglected to explain their mistake, D) placed my food under the warmer so that my bun became burnt and my lettuce an ever-appetizing wilty black, E) neglected to say one more word to us the entire meal - not even thank you.
Sometimes a restaurant delivers crappy food but the service makes up for the mistakes, and sometimes a black hole emerges in the kitchen and maliciously sucks in every hint of good service and humanity of the entire staff. I probably should have expected all of this knowing that the restaurant the bastard child of Cheesecake Factory, but that damned blind optimism got the best of me. Spend the extra cash and go somewhere else, or go to the food court and get a respectable panini, or just don't eat and get a martini instead - any option is a step in the right direction as long as it is a step away from Grand Lux.
Also, a side note - there was something like 200 items to order from on this menu, meaning that I can rest assured that the entrees have been frozen longer than Ted Williams, yum yum.
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