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  • I went shopping at East Towne Mall, but forgot my cell phone at home. By the time I was done shopping, the mall had closed, so I decided to stop in to Bowl-A-Vard. I placed an order, and also asked to use their phone to call a cab. The cab company told me it would be a 1-hr wait. I then asked to call my mother in law for a ride, but I was denied another call. I understand completely not letting customers tie up your phone lines with their personal calls, but this was an extenuating circumstance that could have been resolved in under 1 minute, all that was needed was a bit of actual customer service!!! The customer service rep behind the counter was just plain rude. I gave him the phone number and asked if HE would please place the call for me, just let her know my name and that I needed a ride home, but he refused. He kept saying how he was not going to "call some random number and talk to someone he doesn't know." He was beyond obnoxious in his treatment of, up until then, a loyal customer. I thought maybe I was on a hidden camera show or something and he was testing my patience and quite frankly, my humanity, because he was so callous. Another young lady was kind enough to let me use her phone. It took all of 30 seconds to make the call. Obviously, it was not intention to leave my phone at home and as a paying patron, I expected to be treated much better than this. The guy behind the customer service counter was rude, unprofessional and condescending. It's a shame that I will no longer frequent this establishment due to its poor treatment of their customers. Before this incident, I would have given this place a moderate to decent review, but if you don't treat your customers well, you lose them and that is what has happened here. Good luck to you and hope you train your staff to treat people with courtesy and decency. I did not deserve to be treated or spoken to the way that this man spoke to me. Unacceptable.
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