Just wanted to leave a quick review of appreciation for the customer service and staff at the Carnegie/Heidelberg location.
I ordered soup and salad to go and there were a few things wrong with the order that I didn't discover until I was home. The wrong soup was on the order and the salad was missing fries. Not a huge deal, but I live far enough away that I couldn't go back that night.
An employee named Ben answered the phone and was so friendly and understanding and really went above and beyond. He offered to replace the food and seemed genuinely sorry and concerned about the problem.
I went back today and had the meal replaced and the general manager got the gift card that Ben had set aside for me and took care of everything. Not only was the order perfect, but it was one of the best to-go meals I've had from King's in the 15+ years I've been visiting. Even the cashier who helped me was super friendly and helpful.
Just an all around good experience. This is how customer service should be done!