My boyfriend and I came to CLT for his bday over the holidays. Not only were they accommodating with my dog, but they granted us a very early check in time. From the valet, front desk and maintenance, we had amazing service. Our room did not have a fridge, but when we asked where to get a cooler Tanisha immediately sent someone to give us a mini fridge. When Cortez saw us later he gave us bar tickets and gummy bears for my boyfriend's bday. They were super helpful and so were the valet. I recommend this hotel to any young person coming to Charlotte to have a good time. Everyone was great!