First time ever to Dave and Busters. Came in at 2:30 pm on a Friday expecting it to be pretty empty and indeed it was. Went up to the counter and asked what do I need to do as I am new. He said just sit down and a server will come and explain everything. Went and sat down and waited for the server. Waited 10 mins and no one spoke to us and even the bartender saw is but she just ignored us. I also tried signing up for their rewards program online and the site does not work properly. So I just left after 10 mins and walked to the Yard House. Helped and served right away. Will not return to Dave and Busters ever again as the place indeed has terrible service.