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  • We recently purchased a home with travertine floors and limestone kitchen counters. We have been in a few times, asking for assistance on maintenance and care. Recently, we stopped in as we had a small piece of our counter top fall off -- it had apparently been grouted before, and we needed help in how to fix it. We originally spoke with a salesman who, after a few minutes, was obvious he had absolutely no idea what he was talking about. When we continued to ask questions, he got flustered and went in back to get his manager. Her name was Sara Taylor and she told us what to get, it would be permanent, it would solve the issue. The item was a bit pricey so we left, thinking we might be able to find it a bit cheaper. This was about 10 days ago and today, after we couldn't find what we felt was comparable, my husband stopped by today to pick up the product she said would work. He ended up speaking with another salesman -- who we learned had over 30 years of installation experience with tile -- who said no, that product won't work, it won't be permanent, it will cause more issues -- this is what you need. This wasn't an issue of a different brand, etc -- it was a totally different product and application type! Sara had been quite clear on our previous trip that the other product would work. No hesitation. While speaking with the experienced salesman today, Sara walked by -- and my husband called her on her previous recommendation and how he's now learning it isn't the proper product at all. "Oh yeah, I must have made a mistake, that won't work." I'm sorry -- but don't give out bad advice if you don't know what in the heck you're talking about.
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