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| - I haven't written a review on Yelp in a very long time but my experience last night at Cantina Laredo compelled me to get back on the yelp train, this time to warn others to stay far, far away from this place. I'll get the only positive thing out of the way: the restaurant décor and set up is nice. They also have a large outdoor dining area. We asked to sit outside and the hostess led us outside and handed us menus.
We sat for a good 15 minutes, watching the server walk by us a good 8-10 times, never acknowledging our presence or bothering to bring us chips and salsa (or water). When a different server came by with chips and waters, because we'd had 15 minutes to look over the menu, we also ordered: skinny margarita and patron margarita, both with salt, Combination Fajitas and Chili Rellano. Another 30 minutes passed, no refills on our empty water glasses, no drinks. I've never thought about just walking out of a restaurant before finishing a meal, but we came really close.
Finally, the server came out with our drinks. The BF told him, without any attitude, how long we'd been waiting without any service or more water. Server's response: the bartender is slow and he'd go check on our food. Couple minutes later, our Fajitas and Chili Rellano were brought out. The BF pointed out our drinks had no salt as ordered. Server's response was, well, there really wasn't much of a response. It was some mumblings about the bartender. The server apologized and offered to bring us salt. We declined. The server clearly had no idea how to handle a well earned complaint about the service or the drinks. I'd suggest some proper training. Getting us new drinks, rather than offering to bring us salt, would have gone a long way. I use to work as server so I know something like that makes a big difference. But we got nothing.
On to the food. Fajita entree: My rice and tortillas were cold. Beans were luke warm. No sizzle on the fajita platter. The chicken and beef were barely hot but totally dry. The Chili Rellano: ths dish looked really, really good. The BF said it would have been good had it been hot. Obviously, our food was ready to go in the kitchen, probably a good 20 minutes before being served to us.
When the check came, and that's the only thing that came fast, I asked my boyfriend to refrain from leaving a tip. I have never not left a tip. Ever. But after last night, I see now why people sometimes don't. When spending $65 for dinner and drinks, we expect good food, good service, and some effort to remedy things that go awry. We will never go back to Cantina Laredo and I suggest you stay away.
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