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| - There were a lot of little things that were wrong with this place, but the little things eventually add up. First, the housekeeping staff is terrible. They should be fired! Our room had cereal on the floor when we checked in, and it looked like some soda had been spilled on the chair and not really cleaned off. We stayed 2 nights, and housekeeping never made up our room after the 1st night. Second, the room itself sucks. For $200-something a night, it's pretty small, and the design of it is odd. Also, the pool is small and wasn't well air-conditioned. The free breakfast was hardly worth waking up for, especially because they didn't have several of the items they falsely advertise on their website. Yes you get 24-hour food, but you have to pay for it and it's overpriced (I think for $200-something a night, you should get free snacks and stuff). Parking for $18 a day is a rip off considering it's just a lot that anyone could sneak into and break into your car...it's effectively the same as if you left it on the street overnight. There is a free shuttle that takes you within a 3 mile radius and picks you up, but it took almost 30 minutes for it to come get us from Market Square downtown. I have stayed in many hotels, and I know that what sets a hotel apart often comes down to the smaller stuff, and this place just fails to deliver. Yeah, the Hyatt has a good location, but so do a lot of other hotels in the area. The only redeeming quality of this place is the friendly front desk staff. They are happy to offer advice to you if you don't know the city, and greet you in a pleasant manner every time you walk in.
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