They truly deserve zero stars. I've moved several times and this by far was my worst move, and I was charged 1K for it. They arrived an hour and half late, with no tools or equipment that you would expect movers to have. All they had was an empty truck. Then they were so slow, we ended up telling them to just put the stuff on the bottom level of the new house, and we had to move everything else up ourselves. They did not put together any of our furniture and ended up losing the screws to our crib. We also had a broken chair, and I have a file cabinet that I still cannot find weeks later. Stay away. Although, they charge professional prices, they are not professionals. I'm pretty sure they just rent a truck and hire day laborers.