We have been using Ky-Ko for almost 2 years now. We have had three different techs service our home in the 2 yr time frame. The tech we have now is by far the best. Craig is always asking if we have seen anything we shouldn't be, very friendly at our 6:45 AM appt. time and very thorough. We have recommended this company and Craig specifically to many friends and to our family members and we will continue to do so! I feel like Craig genuinely has my family's safety in mind and does his job effectively!