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  • The technicians were pleasant to deal with. After the first repair of our heater (we'd gone 3 weeks through December without heat, waiting for home warranty to approve and schedule an appointment), the heater broke again the next day. So we spent Christmas in a cold home without heat. After Christmas, Qual Tech sent someone out again to re-assess the heater, and found that the coils were broken and the heater needed replacing. We then spent New Years home without heat. John has always been very pleasant to talk with on the phone, has returned calls promptly, and done a great job. They were successful in persuading the Home Warranty company to provide a new heater to us, which is wonderful, extremely helpful. The home warranty company has made us do more than 7 service calls on a broken AC system through the summer... yes, unheated home in winter, uncooled home in summer, thanks to home warranty company. So we're very thankful to Qual Tech for the follow-up service calls and persuading our home warranty company to replace our heater. But the technicians (or just 1 of them, there were 2 but only 1 distinct pair of greasy footprints) managed to find a puddle of greasy oil in our garage --- I didn't know it was there, I would have cleaned it up promptly; it's come under my car in the last 2 weeks --- and there are now greasy, oily footprints all over our garage floor, in front of our door, and in and out of the garage. I've spent the last 2 hours (bad timing, lost work) trying to clean up after them. We cannot walk into our house from the garage. It's going to take a few more hours to clean this mess. I really wish A) I had known about the oil spill, I would have covered it with cardboard at least, and B) the technician had had the sense not to step in oil then spread it everywhere; AND, seeing that he'd stepped in oil, STOPPED spreading it everywhere, then cleaned up after himself. When I do repair work, mechanical work, building work, etc, I take pride in my professionalism of cleaning up after myself and leaving the area cleaner than I found it. Most professionals I know feel and act the same way. This may seem a small detail, but it goes a very long way in customer satisfaction. Creating a mess then leaving it behind as your calling card also leaves an indelible impression.
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