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  • *** DO NOT BUY FROM FURNITURE CREATIONS **** I bought a bed through their amazon store front. As a prime customer, this has been the worst buying experience from amazon ever. First they contacted me to inform their shipping will be delayed by 10 days. Second this is CURB SIDE only delivery. Dont be fooled by free shipping. If u want it to delivered to your home in an apartment, you have to pay extra to the delivered from curb to home. Assuming this is buyers mistake for not digging into their shipping policy. After all this drama, if the product is damaged, dont accept it. I had box 1 of 3 damaged and didnt accept that alone, and accepted boxes 2 and 3/ When contacted them to ship the missing product, they initially quoted 1 week time. After a week and followup, they quoted that item was backordered by coaster and will have to wait 2 months to get the item and didnt even care to inform me( forgot about apologizing). I told them this is unacceptable and issue a refund for the missing part. They quoted way less for the part in the market. I then filed a claim with amazon. All amazon can do is ask to ship the product back and ask the seller to issue refund. First of all cost of shipping 300 pounds / high volume bed back to seller is way too high for individuals which neither amazon nor this company will take care, although its their fault. So, I withdrew the claim and asked the seller to atleast refund the original amount they quoted. They wont do that also since I filed the claim. Amazon understood the issue and issued a refund for me finally. After 3 months, all I have is half baked product and not even a equivalent refund. I already escalated the issue to Amazon about this seller and inquire about their misleading shipping/refund policies.
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