We had a party of 8 that got tickets 6 weeks ago and we arrived over an hour and a half early to get a good table as we were told when buying tickets that there were no reserved seats for this show (dueling pianos) . Arrived and the place was almost empty - about 8 other people. Got a horrible table and asked for a better table.
Manager DAVE was disrespectful and basically a complete asshole. Refused to say why we couldn't move to any of the other 8-10 better "8 top" tables available. Just said "sorry pal - nothing I can do" and refused to offer any explanation.
Service for dinner: just ok. Not awful.
Food: a tiny bit above average. Salmon a bit overcooked and dry, but ok.
UPSHOT: arrived 90 minutes early when the place was almost empty and got shitty seats in the back for a show with no reserved seats. That deserves 1 star.
Unlikely to go back, and will share this with everyone I know.
Thanks Dave, for the exact opposite of an acceptable level of customer service.