7/22/13
What did confuse me was you had the parts listed twice, and then the $320. That seemed about right for the whole job. Then I called over to ask what your hourly rate was thinking that the $320 might be labor, the person on the phone told me a hundred an hour. At that point, I figured the $320 was for the whole job. People don't go to dealerships because of what they charge for labor. You should state that up front. Put a total number for the estimate of labor and parts, not some crazy math equation that only someone working in your building would understand.
Thanks for the reply but it doesn't help. I won't be back.