I have been a repeat customer several times but my most recent experience was very poor. We ordered at 6:30pm from their website and were told it would be 90 minutes for delivery. Thought this was insane for pizza but it was a Friday night and we really love their pizza, so fine we can wait 90 minutes. After 90 minutes passed I called the restaurant for an update. They said that there were still 4 orders ahead of mine but that it should be ready in about 25 mins and that he would put a rush on it. I said ok, well could you offer a discount or something for this terribly long wait? We are loyal customers and 90 minutes has already passed. He said "I'll see what I can do." We hang up and the pizza arrives at 9:00PM (remember, we ordered at 6:30). The delivery lady was very nice but the bill had no discount applied, nor was there anything else added for free (like free dessert or even dipping sauce). I felt really disappointed. The pizza was good but this is not good customer service guys. If your delivery is going to be way over the estimated time, throw in some pop and dips for free - common sense for customer service. Now I will not order delivery again and would advise others against it on Friday nights. Sorry FBI, you dropped the ball. Good pizza though.