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| - I visited this location with my 18 year old daughter and 22 year old son, with the intention of having a healthy meal, and that we did. If you are ok with mainly soups and salads, this is the place to go.
But we has an absolutely HORRIFIC EXPERIENCE because of the manager on duty. The treatment we received was DISGRACEFUL AND SHOCKING. This is all done by one man, ..the manager. UNLESS YOU WANT TO BE HARASSED, NAME CALLED, AND HUMILIATED BY MANAGEMENT STAY AWAY FROM THIS PLACE AND TELL ALL YOUR FRIENDS TO ALSO!! I was told I was a thief and accused of stealing, was told to leave and never come back, laughed and pointed at by the "manager" as he got other customers to join in, then I WAS CALLED A HILLBILLY. Let me let you know we are a typical middle class family, income of about 110K a year, dressed clean and casual in shorts, sandals, & casual shirt. We look and act just like anyone else, an WE DO NOT STEAL..
Here's my story: When you walk in, the first thing you do is grab a tray and make your salads. At the end of the salad bar line are the 2 registers, one on each side, where you pay. My son was on 1 side, and my daughter and I on the other due to a crowd. When we got up to the registers the man said "Hi folks, would you like drinks with your meals?" I made sure he knew the 3 of us were together and I was also paying for my son on the other side, and replied, "Yes sure". He then handed me a stack of 3 cups. I took the wrong debit card out of my purse at first, I had just come from the bank and I had my kids cards mixed up with mine, so the card I used was declined. He came over and very loudly and rudely stated, "This card was declined!". I apologized and paid with a $50 dollar bill. (Thanks for being polite about it, but whatever, I blew it off.) We went and sat down, and during our hour there we made 2 trips up to the bar and filled our drink cups twice with tea & soda. When we finished eating the same man who rang us up approached the table. He had no name badge, but looked like a manager because he had a dress shirt on. He told us the blue cups that we had are for water only and he's been watching us drink other beverages. I was surprised by this and really didn't get it since I had no idea about their colored cup system, nor why he was saying this because I thought I DID pay for our drinks. When I tried to say that, he rudely interrupted me and over talked me and insisted on us paying for the drinks. I agreed, still a bit taken back, and he walked away to go ring up 3 drinks. During the few minutes he was gone, I had a minute to grasp what just happened and became irritated. When he arrived back and said "I need $5.16", I informed him that I was not paying for anything else, and that when we paid we were asked if we wanted drinks, said yes, and were handed cups. He said, "Well I was the one who took care of you and remember you because your card was declined." I was shocked he threw that I my face and said, "What??" He then told us that we were thieves, and told us to leave and never come back. I told him wed be leaving in a minute anyway and he walked away to go stand at the door and chuckle with his employees and other customers that were leaving, as he clearly talked about us and pointed. We get up and head towards the door where he was standing. My upset son tripped on the way out and dropped & spilled the beverage he was holding on the floor in front of this manager. I immediately started apologizing 3 times for the spill while all this man could do was rudely nod and say, "Oh that's real nice, You people are real funny. You did that on purpose. That's real classy". I explained it was an accident and he told me I was not and told his employee to call the police. I sad ":Fine, call the police, we will wait right outside for them. What is your name and I want your corporate offices phone number. He refused to give me either, and told me I can ask the police when they got there. He the called us all hillbillies as we went out the door. My son didn't like that he called his mother a hillbilly and had a few words about that one. My kids and I waited outside for police about 15 minutes. I was shaking and couldn't even speak I was so angry and belittled and humiliated. He continued to laugh and point at us through the glass, talking about us to each customer who left and every employee who passed him. After 15 min we just walked to our car. We were followed at a distance and were watched all the way to our car. All I have to say is it was UNBELIEVABLE. I cant even believe someone in a professional position would act like that. I am a manager in retail business myself, and would NEVER EVER get away with anything close to what this man did. I'm still in shock the next day, and cant believe this all happened.
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