I'm never the 1st to review anything. If it doesn't have several consistently high reviews, I'm probably not going to to try it. That would be a mistake in this case. I left a voice mail, requesting a service call. Joanie promptly called back with a price and an opening for the later that afternoon. Nick showed up on time, inspected my garage door and suggested a repair plan. As promised, a short time later he had it operating as smoothly and quietly as it did when new. Give these guys a try.