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  • What brought me to Fones Gone Wild was that my Galaxy S5 fone had gone wild. Nearing the end of its life, it was more frequently a dark screen when I pressed the power button. This was not cool. I had visited a few shops to inquire about the problem in addition to a factory reset. When I looked up smartphone repair shops on Yelp, the high rating was encouraging. After work I headed to Fones Gone Wild with the expectation that a tech genius could bring my ailing Galaxy S5 back to life. Contrary to the highly rated reviews I have a mixed opinion of Fones Gone Wild. It is a good and bad opinion. The following two paragraphs discuss the good that summarizes the first half of the visit and the bad that summarizes the second half. The good: After walking into the small shop that is across from UNLV and near Einstein Bagels, I walked passed the display of refurbished phones to where the room dead ended at the service counter. There an older man asked how he can help me. I was a different customer from the majority that walk through the door to replace a screen. The tech genius that I was hoping to bring life back to my phone executed a factory reset on my phone. He carefully opened the Otter Box then displaced the SIM and SD cards. He emphasized if I had everything saved. This was an extraordinary long factory reset. As the Galaxy S5 was erasing everything at a speed slower than molasses, he would gently wipe down the screen. He stated that a factory reset doesn't usually take this long. When the Galaxy S5 finally erased everything, things turned bad. The Bad: You gotta love technology (sarcastic). As soon as the phone booted up it demanded my Samsung password. The problem is that I had been signing into Google to sign onto the smartphone. Every attempt I made to get into the phone was futile. Now the older man went onto other things. I appreciate the time that he took to reset my phone. Now a younger guy was at the counter. I pressed him on what to do to get into the sign in. He said that there was a way around this where he could get me into my Samsung account. It would cost $65. Talk about being between a rock and a hard place. I work very hard for my money and $65 was a lot of money to get me into my Samsung account. By now he was enthusiastically helping the uptenth customer who walked in the door for a screen repair. I knew of a way to get around the Samsung password block at zero cost. After he placed my SIM card and SD card back into my unresponsive Galaxy S5 that was seriously loosing battery life in the process of a factory reboot, I drove up the street to the Clark County Public Library to use the computer. For the equivalent of the $65 that Fones Gone Wild was going to charge me all I did was go to the Samsung account website where I typed in a couple of personal items and tadah I passed the Samsung sign in. It was so obvious that Fones Gone Wild could of imputed this information on their computer or had let me do it. Possibility of a return visit: In conclusion when I get my next smartphone, I plan to pay additional for insurance. When the smartphone breaks, I will have the peace of mind that there is a replacement. There is no reason for me to return here.
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