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| - Don't EVER buy a car from CAMELBACK FORD. They are the definition of a bad used car dealership. We purchased 2 cars from them on Saturday 9/1 and one of them had to be painted. They told us it would be ready the following Tuesday 9/5. We called them Wednesday 9/6 and no return call. My husband went down there on 9/7 and they told them they had to order the paint and it would be ready 9/13, so he asked if he could drive the truck until the paint was in, he said he would find out and call him right back, no call back. My husband went down there on 9/13 and the car was still not done, he asked for a loaner car and they gave him one. He asked them to call him when his truck was ready, no one ever called. So he again and no call back again. So he called them up and told him he wrecked their loaner car. Guess what? They called him back... and his truck was ready and had been ready since Thursday 9/13. My husband told them, okay good that's what I was trying to find out, I didn't really wreck your car, I just needed someone to return my phone call. The GM called back and told my husband to bring back the loaner car right away or he was calling the cops. My husband told him to go ahead... we're out for the night and I'll bring it in the morning and we can switch cars then. So my husband goes in the next morning and they switch cars/trucks, okay all is good. He's driving down the street and tries to roll up the window and the window is gone. It had a window when we purchased it and we have a picture of him standing in front of the truck with a window. So he goes back to the dealership and tells them that the window needs to be replaced because it had one 2 weeks ago when we purchased the truck. They told him yes they would replace it but can't do it until Monday. He asked them to put it in writing and then the guy comes back out and says never mind they aren't going to replace it. So basically, they were just telling him yes so that the 3 days would pass and we would be stuck with the truck without a window. My husband and the Sales Manager were going back and forth for a while, not getting anywhere and then the GM of the Used Sales comes out and tells my husband no he's not doing anything about it. He said maybe he wrecked it like he did the loaner car. Basically, the GM was still pissed about what happened the night before to get them to finally give us a call back. The window was just missing out of the truck and there was no glass or anything around it. So we think they took it out on purpose. Anyhow, long story long, my husband had to go over to the New Car Department and talk to the GM over there and the window will be replaced, we have it in writing. The run around this place gave us was ridiculous. And judging by all the other ratings here on Yelp, everyone has had the same experience with them. Apparently, they just lie to your face and tell you what you want to hear at the time. But, they don't have any intention in following through on what they said and/or ever calling anyone back. Worst experience ever.
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