I would rate this place Zero stars if possible. Completely horrible service. The restaurant was not busy and we were seated immediately. It then took 20 minutes (no exaggeration) before a manager took our drink order. After that, no one came to our table. I then flagged the same manager down and she took our food order and then told us a different server would help us. The different server came by and said hello. I ordered a tableside guacamole that took another twenty minutes before he walked back to our table with the ingredients. Then, my table mate failed to receive her appetizer salad until we asked for it AFTER the meal arrived.
I ordered fajitas and the order came out wrong (ordered steak and chicken and received steak and shrimp). I then asked for the chicken and it never arrived (even after reminding the server twice). The steak was tough (couldn't cut it with a knife without sawing) and I finally gave up. We then asked for the check and waited another 20 minutes while our server chatted with his friends at the next table.
This is the worst Chili's I've ever been too and the worst service I've ever received here. Do NOT go to this location. The Arboretum location is superb and I'm wholly flabbergasted at how awful in comparison this one is.