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  • The Alfredo After Dark had good taste but was luke warm and dry, I ask for some additional Alfredo sauce thinking it would solve both conditions. It was still very dry and when the waiter asked if it was ok I said maybe another sauce would do the trick. It fixed the dryness but by that time the pasta was just about room temperature. It was our anniversary and I really did not want to make a big deal out of it and ruin the evening for my wife. So, I just "moved on" quietly. I paid the bill and left without paying too much attention to it as I knew pretty much what it should be. Next day I handed the receipt to my wife to put int the check book and noticed we had been charge $.99 for each additional Alfredo sauce, something I did not expect especially since the cause was the condition of the food. Next day I went back to the restaurant and spoke with "Don" a manager in training. I explained what had happened I told him that the extra $1.98 was not about the money but the principle. He said it was standard practice to charge for "extra" and that it was something all businesses were doing. It also helped control what food went out from the kitchen, so servers did not provide extra items to friends. (Wow, trust and mutual appreciation must be abundant at Oregano's.) After what I felt like was a lecture he said he would go to the back and give me a small gift card and refund the two dollars. While he was away I had decided to not accept anything as I felt like he either did not here what I was trying to tell him or he simply was not listening. He came back with the 2 dollars and no card. I told hime to keep the money and left. Not gong back.
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