We booked our son's 3rd birthday party here. We arrived with our party at or about 5:50 and party was at 6:00 on a Monday. We were greeted at the front and got all of our hands stamped. We were lead to our table by a host. Never seen her or spoke a word again until 6:30. Kids were all at table and finally the host came and took our order for tokens and food. She took forever to get them too. We did not get tokens until almost 7:00 and food 7:30. This was the slowest service ever. We had to ask for plates for the adults when the food came out. She was hardly at our table. We did not get done with cake until after 8:00. Our party was finally done after 9 p.m. I never had one balloon at table or crown for my son. When we were leaving I had to ask for it. After paying $159 for a small birthday package, I will NEVER come again. The manager at front was no help. They were too busy with other parties. I ordered a salad bar and people were going back to salad bar with dirty used plates and manager didn't stop them. This place has gone downhill and I will never return