The donuts themselves make up for the customer service. They seriously need to train their staff better or hire better employees -- I've been here quite a few times and most of the employees have seemed annoyed and not happy.
Anyways- the donuts are great! They are super sweet, but what do you expect from these crazy fun donuts. If you want something simple, go to Bosa or Dunkin. In my opinion, these are better than any of the competitors. Much better than fractured prune. I recommend everyone give it a try!