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| - I rarely have bad experiences at restaurants, but this one was very disappointing.
Food: The ribs were tough and undercooked. Had they been cooked properly, they wouldn't have been so fatty and stringy. It's hard to describe just what I mean about the fat, because you do expect it to be there with ribs. But when cooked properly it has a much different texture, and with these ribs, it wasn't right at all. I also ordered green beans, and these were obviously just nuked from a can, no flavor at all. My mashed potatoes were barely warm and I found something that I'm praying was a skin in them, but it was rather disturbing.
Service: Our waitress was barely even our waitress. She never smiled at us once, but then she only came by our table to take our order and bring our check. We were not offered drink refills and we had to ask the manager for bread that normally comes when you sit down. (Not that I care for it, it's like cupcakes made with cornmeal, but the hubs likes it.)
Overall Atmosphere: The majority of the staff seemed surly, like maybe something was going on behind the scenes. There was no warmth to this place at all, nothing felt friendly.It also didn't seem clean. Our table was tacky and just looking around I could see dirty sauce bottles on other tables, and tables that were supposedly waiting for customers but looked like they hadn't been cleaned well.
I have dined at a different location of this chain multiple times and always been very satisfied with my food and service. The Pineville location, however, is a huge disappointment. I may still give the other location another try, but if overall quality is lacking, I'll be done forever.
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