***Credit Card Fraud Alert***
I dined in the bar area at Chili's on a Saturday night in late September. I paid with my credit card and wrote in an 18% tip on the receipt. Three weeks later I received my credit card bill and found out my 18% tip somehow got turned into a 70% tip. I went by the very next day and spoke with manager Becky Lane. She assured me they would refund the charges and I would hear from her when that happens, 5-7 business days in her words. Two weeks went by and nothing... So I sent an email. That went ignored. Another week passed and a second email has gone ignored. A stop by the restaurant yielded a conversation with a manager that new nothing of the situation.
Initially I wasn't upset. I figured it must've been an honest mistake by a busy bartender on a Saturday. However, the more I get the runaround the more I feel this Chili's location is trying to hide something. My next step is to contact Chili's corporate offices.
If you eat here, save your receipt and be careful of fraudulent credit card charges.