Since the place is close to my house I went to try out a facial , good thing is that they do use murad products which I'm familiar with. Soon as I walked in a nice lady helped me out to leave an appointment and also she gave me a medical paperwork to fill up . Everything was set up for the appointment and she told me to show up earlier like 10 min or so. Next day I went 10 minutes earlier , and waited another 15 min . I don't get it they say show up earlier when u have to wait more than the actual time. Anyway the lady that did my facial was nice and friendly she took me to the room while asking me questions and giving me advices . The facial was ok nothing wow . After all I went back to my car. While I was looking my face in the mirror to see the result I noticed that my facial Was Unfinished . I had yellow dried mask on my eyebrows and chin . I was shocked I paid 59$ and left 15% gratuity and my facial was not even finished . Went back and told the lady in the front and she said The bathroom is in the end to the left u can help yourself to clean it . I was shocked she was rude and she has no idea of costumer service . I went to the bathroom and did it by my self . My experience was Not good at all . I would not go back and regret that I spend my money there .