Came for valentines brunch. Food was great! Service was awful. I plan on going to the other locations in the future.
First we got seated and the guy didn't pull out our chairs and just handed us the menu. Our server ignored us for 10-15 minutes literally avoiding eye contact. Finally got some water and biscuits. When ordering I asked "which is better this or.." Then he cut me off and told me oh yes get that one. Pretty unfriendly and made a big deal about substituting a side. Kind of grabbed the menus and left awkwardly.
The food came and was very good. The runner kind of threw the plate down and some actually went off the plate and he said "oh it's slippery". We kind of laughed it off but still... Everything added up to not be service you expect at a nicer restaurant.
The waiter started warming up a bit towards the end but still pretty awkward.
Went to tell the manager on the way out about the rough start and his response was that he'd have to talk to the waiter and get his side of the story. Weird response considering we'd already paid and were walking out. We weren't asking for a refund or anything. I expected a "sorry for that bad start" and instead had him say he doesn't believe us. Again very awkward.