This hotel was a mistake from beginning to end. The rooms were par at best, no refrigerator, no microwave and bad coffee.
Despite making reservations well in advance of our event, the customer reservations were wrong.
My real issue was with the accounting department, they totally messed up my companies master billing for our customer rooms and it took 10 days and 6 calls to accounting and the general manager to get it right. Honestly I am not convinced our billing ever did get corrected. My AmEx is a mess of over charges and credits and I am just praying that my expense report makes through the company auditors.