We came in the store and were told of a 20-minute wait. We have been waiting for 50 minutes patiently then my fiance had to use the restroom. He was in the restroom for 2 minutes when they called him, I advised them that he just stepped in the bathroom. They told me that he will be called as soon as he comes out. They called two other customers who came in after us and as soon as he stepped out, they told him that he will be called next which we had to wait another 20 minutes.
As we complained about the initial 20 minute waiting time became 50 minutes and the extra 20 minute wait, the lady name Chantal said that they had to keep it moving. We totally understand that but what about us who have been waiting patiently more than the wait time they told us? So, it is okay for us to wait but they can't wait a minute or two for call of nature? We had to be somewhere but because of the extra 50-minute wait, we had to change plans that day.
The Lady name Naomi who gave him a haircut was nice enough to apologize about what happejed.
They just lost 5 customers because of their customer service. Although, this location is convenient for us, we would rather go to a farther location than deal with this horrible customer service.