The owner here is very proud of his work, shown in the arrogant attitude when speaking to customers. Personally, I do not care how good your craftsmanship is if I have to endure poor customer service.
I previously had my heels repaired here, and he charged over $20 for an A-OK job. A few days ago, I went to him again to ask for a quote to put on rubber soles under my flats. He refused to give me even a price range, and spoke to me in a manner like he did not care for my business. Another customer brought her shoes back, complaining about the repair job he did, and he argued that it was 'quality' work.
His treatment to customers reminds me of the recent meltdown of the owners of Amy's Baking Company, where the customers are always wrong.
The customer service here can truly ruin someone's day, and I'm not exaggerating.
I will NOT be back.