I first have to say that I love Red Robin. We always go for my birthday every year. That being said, we have been to the Red Robin in Gilbert twice now and the service has been sub-par both times. We went to lunch today to celebrate my husband's birthday this Sunday. Our server was kind but not very good at her job. I ordered a coffee that was never refilled, she forgot to take our order completely the first time and had to come back and get our order a second time. By the time the food came my husband and I had lost our appetite from eating the appetizer and sitting for 15 minutes. Besides the bad service, the restaurant was dirty. The women's bathroom was out of toilet paper and I saw lots of staff members just standing around instead of cleaning up the place. It comes down to bad management. Whoever is in charge needs to step up their game or find a different career that doesn't require supervising staff.