Bought two new openers from them two months ago based on yelp reviews. Install went well. But the belt broke last night on the 'upgraded' version that we purchased.
Literally called 4 times today to get a service call b/c my car is in the garage and b/c I would like my garage door to work! I called at 830 am, Noon, 4:00 and 4:10. Every time my call was answered by a live person who used caller ID to identify my account. Every time, despite my begging, I was 'transferred' to customer service where I waited on the line then was kicked to voice mail. Despite BEGGING, literally BEGGING for a return call, I didnt get one. Not even one. I even asked to speak to a manager. Received the exact same treatment.
Product should be under warranty after only two months, but how do you collect on the warranty if they wont call you back????