They're getting sloppy.
While I appreciate the novelty of vegan ice cream (which, most store bought brands are better) with various mix-ins, and vegan baked goods, there is a lot to complain about.
Their facebook touts Hot Fudge Sundays in which affogatos and hot fudge sundaes are $2. We went there and asked for a hot fudge sundae and were met with confusion by the barista who brought over the other girl who explained that they "do not have sundaes but we can put hot fudge on an ice cream cup."
What? Is that not a sundae?! Did you not have this posted on your facebook as a special? They're doing a poor job of making their staff aware.
Additionally, the more I get tsoynamis, the more they're screwed up. They often will leave out ingredients or sometimes change them completely. This is a VERY big deal because I am gluten-intolerant... If I order a GF tsoynami, what is the risk they will add a non-GF ingredient and I won't notice until I ingest a bit?
I don't know... Maybe I am over the novelty, or maybe they're just getting sloppy.