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| - I have been to this location many times to get propane in my truck, and every single time, I have left there feeling very frustrated. To get propane, you pull up to the propane tank area and ring a doorbell to let the employees know that you need assistance. There is no way to communicate with the employees without going into the building, and you can not see to the inside from the propane tank area. There is no way of knowing if the bell worked after pressing the button, and no way of knowing if anyone is at the register area to hear it.
I have never waited less than five minutes for someone to respond at this location, and today it took me more than 25 minutes to get out of there. I went inside the building and could not find ANYONE manning the 'store' and no way to signal or summon anyone, but many employees were standing around in back. I called out to the nearest one, who was cleaning a truck, and told him I needed help. He said he would send someone out, so I went back to my truck to wait. Another five minutes passed, and the same employee drove the truck I had just seen him cleaning to the front. I made him aware that I was STILL waiting, and he said he would send someone. Another five minutes and I felt like I was being held hostage. not being able to leave because my tank was empty and I didn't know if I could make it to another station that sold propane. Yet another employee drove a truck to the front, and I let HIM know I had been waiting a very long time, and he said he would send someone out. Oy.
After waiting in 104F heat, someone FINALLY came out and filled my tank, and then the "pay at the pump" gadget failed to work, and I was asked to go inside again to pay. Once inside there was some other computer problem and I had to wait another few minutes for that to get sorted out. Twenty-five minutes to get gas in my truck is ridiculous. I have never rented a truck from this location, so I can't speak for their customer service in that area, but I will NOT be using this location again except in cases of extreme emergency. VERY disappointed with my experiences here.
Luckily I work near the Gilbert location, and their customer service is outstanding. I will have to arrange my schedule to fill up there from now on.
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