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| - I live approximately two blocks from Lucca, and have walked by it about a gazillion times. Given that my friends and I had plans to head to Phipps on Sat. evening, and that they wanted to have dinner somewhere on Craig St., I suggested it, given that it's one of the few upscale options. As you can see by my rating, unfortunately, our visit left something to be desired.
The main issue was the service. From the time we sat down, it was clear that serving us was not a priority. After 10 min., the waiter came to take our drink orders, and then brought them out in another 5 min. However, after that, we sat for about 15 min. with no sign of him coming back to take our food orders. I finally went up to the hostess stand and demanded service, which was followed by him coming over to take our order in short order.
For our appetizer, we ordered the terra stracchiatella de bufula ($15), which consisted of fresh mozzarella, crispy prosciutto, and fig jam. We also ordered the crispy calamari ($11), which comes with red peppers, onion, and spicy tomato basil sauce. While the crispy prosciutto was good, the fresh mozzarella was more watery than I'd like. I'm not a huge calamari fan, so I'm not the most objective judge of calamari, but it wasn't as crispy as I'd like, and I wasn't a fan of the spicy elements--though I get that they were included to add flavor.
For our entrees, we ordered the following from the pasta menu: tagliatelle ($18), braised rabbit risotto ($14), and wild mushroom risotto ($12). The tagliatelle was quite al dente, to the point that my friend who ordered it was wondering if it was cooked properly. He became accustomed to it eventually, and enjoyed it after that. I can't speak for the braised rabbit risotto, as I didn't try it. However, I can speak for the wild mushroom risotto, which I ordered, and it was severely underseasoned. Because our table didn't have salt and pepper shakers, I (miraculously) caught our waiter's attention when he was waiting on the table next to us and asked for some. The addition of salt and pepper greatly improved the dish--even then, though, it was 3.5 star quality at best.
As expected, when finished our dinner, we sat for a good 10-15 min. waiting for the check. Fed up with waiting at this point, I got up and approached the bar, where our waiter was working, and firmly requested the check. It was at this point when I realized that our waiter was actually the bartender, and that the restaurant was understaffed. Out of goodwill, we tipped 15%--needless to say, the actual deserved tip was much less. In his defense, he did make a delicious French 75--though, not to sound like a cocktail snob, but it was served in a martini glass instead of the proper highball glass. For those keeping track at home, we spent 1.5 hours from arrival to departure. Needless to say, we were less than impressed, and won't be returning until they up the ante with the food and get the service under control, esp. at this price point.
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